The Problem/Opportunity: This twenty year old small business wanted to enhance its web site to identify prospects, to provide information on upcoming sales and to generate additional revenue with new innovations.
The Challenge: Ann's Tag Sales conducts estate sales for local clients, and performs appraisals of fine are, silver and other valuable items. The sellers get more money for their personal goods plus a turn-key, local service.
The Solution: First, Ewing Consulting redesigned and simplified the web site to make it easier to navigate and easier to maintain. Then we quadruples the number of pictures available for each estate sale so more people would be motivated to come to the sale in person. Once there Ann and her staff would help them find what they wanted for a good price.
Next, we added an online Consignment shop so that items left over from an estate sale could continue to be made available for sale online. Other people were also encouraged to list their products with Ann. People visiting the web site to learn about the next estate sale are encouraged to view the consignment items and to make an offer by completing a form on the site.
Third, Ewing Consulting created the capability to conduct an Online Auction for special clients who could not sponsor an in person estate sale. People bid on the items using the web site. Ann determined the highest bidders at the end of the sale period and notified the winners.
The Results: The enhanced web site has been a boon to loyal buyers and dealers who routinely follow Ann's Tag Sales. They find the expanded information about each sale very valuable in their decision to visit the estate sale in person: often buying more than they intended to. The Consignment Shop has enabled Ann's Tag Sales to expand her services to her existing clients and to find new ones. The initial Online Auction was so successful that Ann's Tag Sales plans to conduct additional auctions for special customers.
Get Started to let Ewing Consulting work with you to develop your next business innovation.